Shopping Cart


Your shopping bag is empty

Go to the shop

Terms and Conditions

Terms and Conditions


This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provision pertaining to electronic records in various statutes as amended by the IT Act, 2000. This electronic record does not require any physical or digital signature. This document is published in accordance with the provision of Rule 3(1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms and Conditions for access and usage of the website, henceforth herein referred as “the website”, is an internet based retail/wholesale and e-commerce portal under the laws of India. The website is fully owned and operated by Warm Wishes, a proprietary firm having its address at 6, Janki Niwas, Paranjpe B Scheme Road 3, Vile Parle (E), Mumbai - 400057. Your access and use of services, tools and your willful participation in the offers and schemes are governed by following terms and conditions as applicable to the website and which is subject to your acceptance of and compliance with the following terms and conditions.

These Terms and Conditions shall be effective and binding on registered users as well as guest users on your acceptance of the following terms and conditions, rules & regulations, privacy policies and returns. Warm Wishes may amend Terms and Conditions and/or Rules and Policies as and when required and necessary as per amended laws of India.


1. Membership Eligibility:

WARM WISHES Terms and Conditions for acceptance are available to persons who are eligible to enter into contracts under The Indian Contracts Act, 1872. According to The Indian Contract Act, 1872 persons who are minor, lunatic, unsound minded and insolvents etc. are incompetent and are restricted from entering into any type of contracts. The age criterion to enter into any type of contract is minimum 18 years or any legal guardian/parent of the minor shall register as a user on behalf of the minor. Under any circumstances if it is discovered or brought to notice of WARM WISHES that you are under the age of 18 years, WARM WISHES has full right to cancel and terminate your existing membership. No membership will be given if you are registering as a business entity or representing on behalf of your company until and unless you satisfy WARM WISHES with documentary proof or evidence of your authorization by your business entity to accept these Terms and Conditions and authorized to bind that business entity to this Terms and Conditions.

2. Account and Registration Obligations:
On acceptance of these Terms and Conditions as a user, you will be fully liable for the confidentiality and safety of your created User ID and Password. On acceptance of these Terms and Conditions as a Guest User, you will be fully liable for confidentiality and safety of your email id and phone/cell number. It will be your responsibility to restrict to access your computer and computer system/network. You agree to take full responsibility for all activities that may occur under your user id, password, email id and phone/cell number as the case may be. You agree to provide true, accurate, current and complete information about yourself such as name, address, age, gender, contact number etc. whenever prompted by WARM WISHES. It is suggested by WARM WISHES that you should give full and complete address with proper pin code and the state to avoid returns and penalty charges. Please do note that courier companies charge penalty for incorrect shipping addresses, wherein the address or pin code do not match. Such type of charges and penalties will be paid by you and not by WARM WISHES to the courier company. You agree that charges of re-shipment of the same order will be payable by you. Rectification/change of address will only be allowed before dispatch of your order. Once your order is dispatched rectification/change of address will not be granted. WARM WISHES will not be responsible for postal delays resulting from incomplete address. If you provide any information that is untrue, incomplete, inaccurate, misrepresented and on such suspect and grounds that such information provided by you is untrue, incomplete, inaccurate, misrepresented WARM WISHES has full right to terminate, block your access to the website and shall cancel these Terms and Conditions as well as your membership.

3. Electronic Communications:
You agree to receive any communications via electronic method from WARM WISHES periodically and as and when required. You also agree and able to understand that the mode of communication will be through electronic records.

4. Services and Fees Structure:
There are no fees charged for membership and to access the website. However, WARM WISHES reserves full right to charge fees on several additional services and may its discretion introduce new services or all the existing services offered on the website. You agree and shall make the payments of these invoices in the name of WARM WISHES. Your payment to WARM WISHES with full compliance of all applicable laws shall be sufficient to discharge you from your obligations towards WARM WISHES regarding payment against raised invoices.

You agree and shall be responsible of all applicable laws in India to make payments to WARM WISHES including those members residing in India all well as members residing outside the territory of India. The website provides various types of services through the website which enables users to purchase original products related to wedding customs, rituals and events and other articles of various brands including WARM WISHES in house brands. Products can be purchased from the website through various steps/methods of payment available with the website. The personal details provided by you to enable/access payment facilities available shall solely be at your own discretion and at your own risk. For the safety and protection of your personal details all required precautions have been taken, but no indemnity or surety is given to registered users or guests for any type data leakage due to any mishap that is not in our control. Products once sold shall be governed by specific policies such as return/ replace/ cancellation policy.

5. Privacy Policies:
The User hereby on acceptance of these Terms and Conditions agrees that he has / she has read and understood the privacy policies of the website and that the terms of the policy and content are acceptable to the User.

6. Taxes:
You agree to bear any and all applicable taxes, charges, cesses, octroi etc. levied thereon and also agree to pay all fees associated with the use and access of the website. Tax rules vary for place to place. Custom taxes/charges and import taxes are not included in our ordering process. Such type of taxes may be charged by your government. WARM WISHES doesn’t have any control over such type of taxes. You agree as an international customer that you will be fully responsible and payable for any customs or duty fees levied by your country. They are entirely your responsibility. You also agree and understand that you may be charged additional service charge over and above custom duty on case to case basis by the courier companies and such costs / charges will be payable by you only.

7. Restrictions to the User:
On acceptance of these Terms and Conditions the user promises and undertakes not to download, modify, copy, hack, distribute, transmit, display, perform, reproduce, publish or sell or re-sell anything obtained from the website. The User is strictly restricted not to copy any of the patterns, design of the products or try to re-sell the purchased products from the website. User understands and agrees that copying of designs and patterns of the products of the website as well as products tagged in the name of WARM WISHES or its own other various brands for manufacturing unlimited production or for wholesale is strictly prohibited and leads to various legal civil and criminal proceedings for which the user will be fully liable for the costs of such legal proceedings.

8. General Rules:
On acceptance you agree and also undertake to use the website and the services provided by the website to post and upload comments and messages and material that is proper and benefitting the website. You also undertake that when using a service/s you will not:
a) Defame, abuse, harass, stalk, threaten, or otherwise, violate the legal rights of other;
b) Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information;
c) Upload files that contain software or other material protected by the IP laws or copy any of the coding of the website or try to hack and manipulate the website unless you own or have the control or have been given rights and powers or all necessary consents required from the authorized person of the website;
d) Upload or mail any files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the website or other computer or device, server etc.;
e) Conduct or forward surveys, contests, schemes or chain letters, emails;
f) Violate any code of conduct or other guidelines, which may be applicable for or to any particular service;
g) Violate any applicable laws or regulations for the time being in force in or outside India;
h) Violate, abuse, unethically manipulate or exploit, any of the terms and conditions of this Agreement or any other terms and conditions for the use of the website contained elsewhere.

9. Disclaimer for Product Exactness Not Guaranteed:
WARM WISHES hereby disclaims of exactness as to the finish and appearance of the final product. WARM WISHES also disclaims the quality of any product, services, information, or other material purchased or obtained by you through the website may not meet your expectations. WARM WISHES awares you about certain aspects of your order such as the merchandise brands, WARM WISHES in house brands, size, color etc. may be required due to limitations caused by availability of product difference in size charts of respective brands. Due to multiple settings in your monitor or viewing device (laptop/mobile/tab etc.), or impact of our digital photo shoots the product viewed and / or selected by you may slightly differ in appearance and color. We request you to consider these minor variations. In case of non-availability of the product request change shall be given and within 10 days of non-acceptance of product alteration you retain the right to reject and your order will be cancelled and you will be fully refunded via any method as available and convenient to WARM WISHES.

10. Intellectual Property Rights:
a) Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, WARM WISHES owns all Intellectual Property Rights to and into the Website, including, without limitation, any and all rights, title, name and interest in and to copyright, related right, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions, in house brand names, goodwill, source code, meta tags, database, text, content graphics, icons, and hyperlinks. On acceptance you agree that you shall not use, reproduce or distribute any content belonging / from the website without obtaining authorization from WARM WISHES.
b) Notwithstanding the foregoing, it is expressly clarified that you will retain ownership and shall solely be responsible for any content that you provide or upload when using any services, including any text, data, information, images, photographs, music, sound, video or any other material which you may upload, transit or store when making use of various services.
c) However, with regard to the product customization service other than blog and forums you expressly agree that by uploading and posting content on the website for public viewing and reproduction / use of your content by third party users, you accept the user whereby you grant a non-exclusive license for the use of the same.
d) On acceptance you give guaranty and certify that you are responsible for the content and products which you submit or authorized to use the content / products and contents / products does not infringe upon the property rights and intellectual property rights or other legal rights of others. You also give guaranty and certify that to your knowledge, no action, suit, proceedings, or investigation has been instituted or threatened relating to the content / products, including trademark, trade name, service mark, and copyright formerly or currently used by you in connection with the services rendered by the website.

11. Links to Third Party Sites:
The website may contain different links to other websites “Linked Websites”. The linked sites are not under the control of WARM WISHES. WARM WISHES is not responsible for the content of any linked site, including without any limitation any link contained in a linked site, or any changes or updates to a linked site. WARM WISHES will not be responsible for any type of transmission, whatsoever, received by you from any linked website. There is no endorsement or any association with linked website or with their owners or operators, legal heirs, authorized signatory etc., WARM WISHES is only providing this linked websites to you for your convenience and also aware and request the user to verify the accuracy of all information on their own before undertaking any reliance on such information.

12. Disclaimer of Warranties/Limitation of Liability:
You agree that all information given on the website is true and correct, but WARM WISHES neither warrants nor makes any representation regarding the quality of the product, accuracy or completeness of any data, information, product and service. WARM WISHES will not be liable for any direct / indirect, punitive, incidental, special, consequential damages or any other damages resulting from:
a) The use or inability to use the services or product;
b) Unauthorized access to or alteration to user’s transmission data;
c) Any other matter relating to services;
In any case or situation WARM WISHES will not be liable or responsible in delay of delivering the product or inability to use the website or related services, the provision of or to provide services, or for any information, software, products, services and related graphics obtained through or during usage of the website, whether based on contract, tort, specific relief, negligence, strict liability or otherwise. WARM WISHES also notifies the user that the website may not be available during the maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond control of WARM WISHES. On acceptance of this agreement user also understands and agrees that any material and / or data downloaded or otherwise obtained through the website is done at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and / or data.

13. Indemnification:
You agree to indemnify, defend and hold harmless WARM WISHES from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by WARM WISHES that arise out of any restricted activity performed by you, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms. You also agree to indemnify WARM WISHES in all types of cases and situations related to payments, taxes, octroi, penalty charges for providing wrong address by the shipping company, any losses / penalties / settlement amount occurring by your acts.

14. Pricing:
Prices of all products are mentioned on the website and are incorporated into these Terms by reference. Prices, products and services may change as per discretion of WARM WISHES.

15. Shipping:
a) Title and risk of loss for all products ordered by you shall pass on to you upon shipment facility available with WARM WISHES.
b) If two or more items are ordered, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations.
c) For transit safety purpose products may be shipped separately.
d) It is suggested by WARM WISHES that you should give full and complete address with proper PIN code and the state to avoid returns and penalty charges. Please do note that courier companies charge penalty for incorrect shipping addresses, wherein the address or PIN code do not match. Such type of charges and penalties will be paid by you and not WARM WISHES to the courier company.
e) You agree that charges of re-shipment of the same order will be payable by you.
f) Rectification / change of address will only be allowed before dispatch of your order. Once your order is dispatched rectification / change of address will not be granted.
g) WARM WISHES will not be responsible for postal delays resulting from incomplete address.
h) If Courier Company fails to deliver, you do not suffer any loss.
i) You agree that you solely will be responsible and in no way WARM WISHES will be responsible for lost and stolen packages or any full or partial or direct or indirect damages to the package after being left at your address by postal/courier agencies.
j) For any type of shipments to any girls hostel / college / school etc. specific date and time should be mentioned while placing the order to avoid returns due to permission issues of entering such premises. WARM WISHES will not be responsible for refund or credits if any nor shall re-ship the order in such type of circumstances.

16. Termination:
WARM WISHES reserves all rights:
a) To suspend or terminate your use of the Website or any service if it believes, in its sole and absolute discretion that you have breached, violated, abused, or unethically manipulated or exploited any of these Terms and Conditions or anyway otherwise acted unethically;
b) That notwithstanding clause 16 (a) above, Terms will survive indefinitely unless and until WARM WISHES chooses to terminate them;
c) That WARM WISHES will have no liability to you or any third party for terminating your use to the website or any service, for deleting any content or other materials relating to your use of the service;
d) That you shall be liable to pay for any service or product that you have already ordered till the time of termination by either party whatsoever and also entitled to your royalty payments as per the Terms and Conditions that has or is legally deemed accrued to you.

17. Governing Law:
These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Mumbai.

18. Severability:
If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.

19. Report Abuse:
As per the Terms, users are solely responsible for every material or content uploaded on to the Website. Users can be held legally liable for their contents and may be held legally accountable if their contents or material include, for example, defamatory comments or material protected by copyright, trademark etc.